Explore our comprehensive support hub for quick answers to frequently asked questions about shipping timelines, delivery updates, return/exchange policies, and other essential topics.
Explore our comprehensive support hub for quick answers to frequently asked questions about shipping timelines, delivery updates, return/exchange policies, and other essential topics.
Shipping and Delivery
Shipping Destinations: Local warehouses and delivery in the USA, Canada, European Union countries, and Australia. Please contact service@raysdanc.com for international shipping.
Standard Shipping
Delivery Time: 3–5 business days Shipping rate: Free
A carrier rate will apply for deliveries to remote areas.
Express Shipping
Delivery Time: 1–3 business days
Flat Rate: $9.99 (or local currency)
Processing Time
Orders are typically processed on the same day or the next when they are received. Depending on different warehouses' processing time or carrier pick-up time, your package may be handled the same day or the next day (business day).
Restrictions
To ensure safe delivery, please provide a complete and accurate address, including street or building numbers where applicable. Note the following limitations:
1. We do not ship to APO/FPO/DPO addresses in any country.
2. P.O. Box addresses cannot be delivered.
Tracking information will be sent immediately through our system to the email address you submitted when your order is fulfilled.
You can also into your RaysDanc account through our online store. If your order has been fulfilled, click onto the order information to find your tracking information there.
If neither of above two can help you check your order status & tracking information, please contact us directly at service@raysdanc.com.
Depending on the status of your order, we may not be able to cancel your order if it has been shipped out already. In order to best assist with your request, we recommend reaching out to our customer service team via email, chatbox, or the Contact us page for immediate assistance.
If we are unable to cancel your order, we can always walk you through our easy returns process.
You may change your shipping address after you place an order by contacting customer service below. Typically, you can only do this the same day an order is placed and before the product is shipped out. If an item has already been processed for shipping, you may not be able to change the address. Or doing so may cost you extra money.
Both RaysDanc e-Gift Cards and coupons are valid for purchases online and in-stores. Condictions may apply based on restrictions that go with your e-card or coupons. Please read through those restrictions if there are any.
We will always try to get your order to you in the most efficient and sustainable way possible. However, on occasions, there is a possibility that when you order multiple items, your order may come in more than one shipment due to stock availability and your items having to be picked from different places.
This means that your items won’t necessarily be shipped at the same time and you may receive an email advising that 'Some items in your order are on the way'. If this happens please don't worry, the remainder of the items in your order will arrive shortly afterwards.
This is completely normal and there is no need to contact our support team on this occasion. However, if you experience significant delays we will, of course, be there to help.
Shipping estimates are typically provided by but not limited to UPS or DHL.
During shopping seasons such as Black Friday, Christmas, new year sale, there may be delays for rising delivery demands in short time. Sorry for the inconvenience if this happens. We will inform you and keep you updated if delay happens.
No, we do not. If your order somehow passes our system with a PO Box address, this will cause delays or even maybe a loss of your pacakage.
We offer a 60-day money-back guarantee of any purchase you make from our store. If within 60 days of purchase, you are not satisfied with the results or product, you may return it for a full refund.
To ensure a fair application of the return policy, we suggest users:
1. Before making a purchase, define if you fit into the right skin tones and hair colors to use our IPL hair removal devices. (find more details at the RaysDanc product page)
2. Follow our Quick User Guide and recommended usage instructions for at least one month before request a return. After about a month, users should be able to see noticeable hair reduction.
3. Extend usage period to the full 60 days, or two months, as results are individual based on different hair regowth cycles and skin sensitivity to light energy. Please don't worry since we are proud to offer a 60-day money back policy. Your satisfaction is our top priority.
It is important to know that IPL hair removal is not for everyone. The effectiveness depends on the hair colors and skin tone. Most with Fitzpatrick skin type 1-4 (white to dark brown skin colors) and and dark hair can use IPL as a perfect and inexpensive alternative to remove unwanted hair. However the device is ineffective for very dark skin (Fitzpatrick types 5–6) and light-colored hair (such as white, gray, and red).
If you have any concerns or questions, you can visit our website raysdanc.con for more information, or contact service@raysdanc.com. Our team will respond within 24 hours (work days).
We provide free return on all orders, however, in order to receive a full refund, all items should be returned to us with stickers still attached to the products or the package box for tracking purposes of the item and product management in our information system. All items are inspected on return.
Before you return anything,
please contact at service@raysdanc with your order number, record of purchase, photos/videos of your item, to apply for a return tracking number firstly. Important: all returns without return tracking number will be rejected by our warehouses. By doing so it will help our team speed up the refund process.
Important: we may not be able to give you a refund or an exchange under the following conditions:
1) Failure to provide a valid proof or record of purchase, order number, or equivalent evidence necessary for us to provide support.
2) Failure to send back products with proper packaging, relevant user information and product information for us to identify users and provide support.
3) Damage resulted from operations that are beyond content of our product(s), Including: improper disassembly and assembly of the item; using supplementary accessories or products that are not sold by the company.
4) Devices and accessories that are from extended users. It's hard to identify user information and conditions of shipping and packaging etc. when the devices are traded multiple times or passed among multiple users. Return and exchanges apply to original buyers only.
In general, the refund process may take up to 7-15 days due to return delivery and returned items check by our warehouses. However, we will try our best to get refund back to you as fast as we can.
Exchanges must be done within 60 days of receiving your order. Exchanges can only be made for a product of the same price or under.
Exchanges within 60 days of purchase are free, please contact us at service@raysdanc.com to apply for a return shipping label first.
In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:
Your order number
The name of the item you did not receive
The name of the item you received in it's place
A clear photograph of the item you have received, including logo and label on package
Once we've received the above info, our Customer Support team will get this sorted for you ASAP!